your problems solved

Is PlanUp available on iPhone?

• Yes, simply search for PlanUp on the App Store, install, and log in as normal.

Is there a free trial available for PlanUp? How do I set this up?

• There is a 14-day free trial available. See setting up a free trial for details.

How can I start using PlanUp on iPad or iPhone?

• Simply search for PlanUp on the App Store, install, and log in as normal.

Can I use PlanUp on Android devices?

• Yes, search for PlanUp on the Play Store, or go to our download area for the link. Simply install, and log in as normal

PlanUp crashed and a plan has been lost or my third party app (such as Smart Survey or RdSAP GO) can no longer find/open the plan. What do I do?

• If PlanUp crashes, the plan will usually be automatically recovered when you re-open PlanUp. If you use PlanUp via a third party app on occasion the third party app may lose the link to the plan. In either case please see What to do I do if PlanUp crashes and/or a plan is lost? for details of how to recover it.

How do I change the default colours for multi-coloured and by room colours

• You can now choose which colours to use on our multi coloured and by room group plan styles.

Is PlanUp available for Mac?

• We now have an installer for Mac - available on our download page.

Can I get phone call support?

• We offer full phone call support for all customers on our monthly subscriptions.
• Call 03458 678 222, or visit our contact page for details.

Does it work with my back office software?

• Our floor plans can be saved out in JPEG or PNG format, so are compatible with all back office systems that allow you to upload an image.
• Our descriptions are standard text files that you can copy and paste into property description areas. Vebra, Encore and DezRez can also automatically import them.
• AgentPro, Expert Agent, and Vebra Alto have a function to automatically import floor plans and descriptions simply from a Plan Reference number you get with each floorplan. Click below for further information:
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How do I hide/show measurements?

• To show / hide a measurement in a specific room, tap on the measurement in the room, and then tap the 'eye' icon on 'Sizes' to hide / show.
• Watch a training video showing how this is done.

How do I install PlanUp onto a desktop or laptop?

• Please visit our download page here.
• You can install onto as many machines in your office (including home desktops / laptops), just remember to use the same username (email) and password when logging in.

How do I create a new room?

• Watch a video of us drawing a full property.

How do I zoom in / out when drawing a floor plan?

• On windows, use the mouse wheel to zoom in / out. If you don't have one you can use Ctrl & numpad + / -.
• On iPad, use the standard pinch to zoom.

What is the pricing for iPad?

Can I run PlanUp on Windows Tablets?

• You can - please contact us to ensure you have the correct version installed on 03458 678 222.